At Gearup Minis, we are committed to ensuring customer satisfaction while maintaining transparency and fairness in our business practices. As collectors ourselves, we understand the importance of receiving quality diecast models that meet expectations. While we take great care in curating and inspecting each second-hand item, we recognize that issues may arise from time to time. This policy outlines the conditions under which returns and refunds are accepted and processed.

1. Eligibility for Returns

We accept returns under specific conditions to ensure a fair and reasonable resolution process. A return request will be considered valid if all of the following criteria are met:

• Damage in Transit: The item arrives visibly damaged due to mishandling during shipping.
• Incorrect or Misrepresented Item: The product received is substantially different from the description, title, or photos on our website or listing.
• Notification Within Timeframe: You contact us within 3 days of delivery to report any issues or discrepancies.
• Original Condition: The item must be returned in the same condition as received, including any original packaging, tags, accessories, or promotional materials (if any).

🔍 Please Note: As our inventory consists of second-hand and pre-owned diecast models, some degree of wear, aging, or minor imperfections (e.g., slight paint scratches, loose wheels, fading decals) may be present. These are considered normal and will not qualify for a return unless explicitly described otherwise in the product listing.

2. Items Not Eligible for Return

To ensure clarity, the following items and circumstances are not eligible for return or refund:

• Final Sale or Clearance Items: Products marked as Final Sale or Clearance are not returnable under any circumstances.
• Change of Mind: We do not accept returns based on a buyer’s change of preference, including dissatisfaction with scale, color, brand, or general interest after purchase.
• Unauthorized Returns: Any return sent to us without prior written approval from our support team will be rejected and returned to the sender (if applicable).

3. Refund Process

After we receive your returned item, our team will conduct a thorough inspection to verify that it meets the eligibility criteria. The process is as follows:

• Inspection: Your return will be reviewed within 3 business days of receipt.
• Notification: You will receive an email informing you whether your refund has been approved or denied.
• Refund Issuance: If approved, a refund will be processed within 5–7 business days and credited back to your original method of payment (e.g., credit card, online banking, e-wallet).
• Partial Refunds: In some cases (e.g., missing components or damage due to improper return handling), we may issue a partial refund at our discretion.

⚠️ Shipping fees are non-refundable unless the return is due to our error.

4. Return Shipping Responsibility

Customer-Initiated Returns: If the return is due to customer reasons (excluding error on our part), the buyer is responsible for all return shipping costs.

• Store Error or Damaged Item: If the return is approved due to our mistake (e.g., wrong item sent, product damaged in transit), we will cover the return shipping cost or provide a return label.
• Recommended Shipping Method: We highly recommend using a trackable and insured courier service. Gearup Minis is not responsible for items lost or damaged in return transit.

5. How to Initiate a Return

If you believe your purchase qualifies for a return, please follow these steps:

1.Contact Us Within 3 Days of Delivery
Email us at 📧 sa***@*********is.com or call 📞 [Insert Phone Number] with the following details

• Order number
• Full name and contact info
• Description of the issue
• Photographic evidence (images of the item, packaging, damage, etc.

2. Await Instructions

Once we receive your request, we will respond within 24–48 hours with next steps, including return approval and shipping instructions (if applicable).

3. Pack the Item Carefully
Ensure the item is securely packaged to prevent damage during return transit. Reuse the original box if possible.

6. Additional Support

Your satisfaction matters to us. If you have any questions or concerns about our return process or need assistance with an order issue, don’t hesitate to reach out. Our team is ready to help you with any inquiry, whether it’s pre- or post-purchase.

📧 Email: sa***@*********is.com
📞 Phone: 011 5965 1640
📦 Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (MYT)

Thank you for shopping with Gearup Minis. We appreciate your trust and support in giving second-hand diecast models a new life.